Custom Projects

We are thrilled you have chosen to partner with ATELIER SAUCIER to create custom goods. Below are terms + conditions relating to our custom projects.

BUYER TERMS AND CONDITIONS ACCEPTANCE

ATELIER SAUCIER (herein after “AS” and/or “Seller”) acceptance of your (the “Buyer”) application and custom orders is expressly made conditional on Buyer’s agreement to these terms and conditions. The terms and conditions set forth on this buyer application, order confirmation and/or invoice will govern ALL transactions between the Buyer and the Seller. Seller specifically rejects any terms or provisions which set any standards, specifications or damages related to quality and time of delivery or which contradict or purportedly claim to supersede these terms and conditions.

By requesting AS to supply goods to you, you acknowledge and agree to the Terms and Conditions set forth.

HOW TO ORDER

Custom orders can be placed by emailing bonjour@ateliersaucier.la. Standard lead time to ship is 4-6 weeks, based on level of customization, unless otherwise noted.

MINIMUM ORDER

A minimum of 100 pieces per style is required for custom production.

CUSTOM PRICING

Agreed upon custom pricing will be determined based on level of customization, anticipated volume and order frequency. Buyer must supply a valid California Seller’s Certificate to qualify for tax exemption.

SAMPLING

Sample fees are 2.5X agreed upon production pricing, unless otherwise noted.

CARE INSTRUCTIONS

To properly launder our linens, we recommend washing in warm water, separate from other clients / projects with gentle detergent or a color-safe bleach. We always suggest to eliminate use of harsh chemicals or detergents and opt for a more natural / eco-conscious option, whenever possible.

For heavy stains, we recommend spot treating ASAP to avoid stains from setting in. We have experienced positive results using color-safe bleach (the nylon used in our edging is resilient to bleaches that do not contain chlorine or other color-stripping chemicals) to effectively remove stains from the fabric and maintain the integrity and color vibrancy of the trim.

PAYMENT TERMS

AS will invoice directly upon receipt of order. A 50% deposit is required to initiate production. For custom orders with a ship date of less than 10 business days, or for orders subtotaling less than $500, a 100% deposit is requested. Payment is due in full prior to shipment of product. Order will be shipped once balance is paid.

You will complete your purchase online through a secure platform. Payment is preferred via ACH, Zelle or check. Payments made via credit card or PayPal will be subject to a 3% processing fee.

SHIPPING / DELIVERY

Shipping or delivery expenses will be billed to Client on final invoice. Client may also provide shipping account information.

CANCELLATION POLICY

Due to the nature of custom production (sourcing custom textiles, custom dying, embroidery, etc.), once the deposit had been received and production has been initiated, custom projects cannot be cancelled. 

DAMAGED GOODS

If your items arrive damaged from shipment or a force majeure, please contact us immediately at bonjour@ateliersaucier.la so that we can address + assess the damages and expedite replacement goods.

RETURNS POLICY

All custom goods are final sale, no returns or exchanges.

FABRIC DISCLOSURE

All napkins are pre-shrunk and pre-washed prior to being cut + sewn. Due to the nature of our reclaimed and repurposed fabrics and handmade products, there may be slight variations – which lends itself to the one-of-a-kind nature of our products.

IMPACT

AS is committed to giving back to the community that continuously inspires us. A portion of all sales benefit local organizations that promote food + wellness initiatives throughout Los Angeles. Thank you!

INTELLECTUAL PROPERTY

Buyer undertakes proper use of the ATELIER SAUCIER name and logo when advertising items supplied by AS and anywhere where the items are described or named including on websites, labels and invoices. Buyer must not use or permit the use of the AS name or logo in any manner that would be detrimental to or inconsistent with the brand name, good will, reputation and image associated with the Intellectual Property of AS.