FAQ
Holiday 2022 SHIPPING DETAILS
With the Holidays upon us, if you are looking to receive your items before 12/25, please see below for our shipping deadlines. Please note that all orders must be placed by the time noted on the following cut-off dates:
> Friday 12/16/22 at 12PM PT via Standard Shipping
> Monday 12/19/22 at 12PM PT via Three-day Express Shipping
> Wednesday 12/21/22 at 12PM PT via Overnight Shipping
> Wednesday 12/21/22 at Midnight PT via Los Angeles Studio Pick-up (orders must be picked-up by 5PM PT on Thursday 12/22/22)
In-store shopping available Wednesday 12/21 + Thursday 12/22 from 10AM-5PM at our Los Angeles Studio. Gift-wrapping is available!
THE 2022 HOLIDAY SALE
All purchases made with coupon codes NOIR25, NOIR30 or NOIR40 are FINAL SALE / NO RETURNS OR EXCHANGES. Codes are valid through November 29, 2022 at 11:59PM PT and cannot be combined with other discounts or coupon codes. We do not offer adjustments on previous purchases. Some exclusions apply.
IMPACT
ATELIER SAUCIER is committed to giving back to the community that continuously inspires us. A portion of every sale benefits local organizations that promote food + wellness initiatives throughout Los Angeles.
FABRIC DISCLOSURE
All napkins are pre-shrunk and pre-washed prior to being cut + sewn. Due to the nature of our reclaimed and repurposed fabrics, there may be slight visual variations – which lends itself to the one-of-a-kind nature of our products.
WASHING INSTRUCTIONS
We have the best intentions to select fabrics that wear well and can be washed with ease (i.e. thrown in with your everyday load of laundry). While most stains and spills can be removed via a normal cycle, please be sure to spot treat natural elements like red wine, BBQ, and Sunday red sauce.
EMBROIDERY
Want to make your linens extra personal? Explore our comprehensive monogramming and embroidery services. Our standard fonts and monogram styles can be found here. The minimum for embroidery is 12 pieces, priced at $7 per piece. We also offer fully custom embroidery – please inquire for pricing and details at [email protected]. All embroidery sales are final.
WHOLESALE PARTNERSHIPS
We love to collaborate with retail entrepreneurs. If you are interested in carrying ATELIER SAUCIER at your retail operation, please email us at [email protected] for more information on product offerings, order minimums, etc. You can also order through Faire, an elevated wholesale platform, using the following link: ateliersaucier.faire.com. Please find a list of our current retail partners and stockists here.
DESIGN TRADE PROGRAM
We offer licensed interior designers, decorators and hospitality professionals 20% off all full-priced, in-line items. Please email [email protected] with your Business Certificate and we will share our Design Trade Program application and more details on ordering through the program.
HOSPITALITY + CUSTOM ORDERS
We are delighted to offer our products and services to the restaurant, wedding, and hospitality industries.
We require a minimum order of 100 napkins on all custom orders. Further discounts are offered on orders of 500, 1000, and 1500+ napkins.
Napkins are delivered in bulk and unbundled.
We kindly require a 50% deposit to begin custom production. Balance is due when production is completed and ready to ship. Order will be shipped once balance is paid.
We are well-versed in setting up laundering procedures and are happy to guide our Clients to local contacts, if requested.
Lead time is 4-6 weeks after receipt of deposit, dependent on the level of customization.
Payment is preferred via ACH or check. Payments made via credit card or PayPal will be subject to a 3% processing fee.