FAQ
SHIPPING
Your order information, history and delivery status are accessible upon signing into your ATELIER SAUCIER online account.
All domestic packages are shipped via UPS within the United States. Please note, at this time we do not offer Saturday delivery.
Please allow 1-2 business days after placing your order for processing. Orders placed via our website will be shipped within 2-3 business days once processed.
Please allow 5-7 days for shipping for Standard shipping. Express delivery options are also available.
All orders over $75 will qualify for complimentary Standard shipping.
RETURN POLICY
We want you to be absolutely in love with your purchase. ATELIER SAUCIER accepts returns of unused product in its original condition and packaging within 15 days of sale.
Embroidered or custom items will not be accepted for return or exchange without appearance of a clear internal defect.
For any questions regarding our return policy please email [email protected].
Please send items to the address provided below:
ATELIER SAUCIER RETURNS
606 Indiana Ave
Venice, CA
90291
Once your return is received, please allow up to 7 business days to process your refund.
IMPACT
ATELIER SAUCIER is committed to giving back to the community that continuously inspires us. A portion of all sales benefit local organizations that promote food + wellness initiatives throughout Los Angeles.
FABRIC DISCLOSURE
All napkins are pre-shrunk and pre-washed prior to being cut + sewn. Due to the nature of our reclaimed and repurposed fabrics, there may be slight variations – which lends itself to the one-of-a-kind nature of our products.
WASHING INSTRUCTIONS
We have the best intentions to select fabrics that wear well and can be washed with ease (i.e. thrown in with your everyday load of laundry). While most stains and spills can be removed via a normal cycle, please be sure to spot treat natural elements like red wine, BBQ, and Sunday red sauce.
HOSPITALITY ORDERS
We are delighted to offer our products and services to the restaurant, wedding, and hospitality industries.
We require a minimum order of 100 napkins on all custom orders. Further discounts are offered on orders of 500, 1000, and 1500+ napkins.
Napkins are delivered in bulk and unbundled.
We kindly require a 50% deposit to begin custom production. Balance is due when production is completed and ready to ship. Order will be shipped once balance is paid.
We are well-versed in setting up laundering procedures and are happy to guide our Clients to local contacts, if requested.
Lead time is 2-4 weeks after receipt of deposit, dependent on the level of customization.
Payment is preferred via ACH or check. Payments made via credit card or PayPal will be subject to a 3% processing fee.
STOCKISTS
ATELIER SAUCIER can be found at the following retail stores and e-commerce platforms:
Vin on Rose > Venice, CA
Croft House > Los Angeles, CA
Findings Market > Ventura, CA
west~bourne > New York, NY
Nahcotta > Portsmouth, NH
NEYBIR > Chicago, IL
Abierto > Austin, TX
gifted. > Fort Worth, TX
WHOLESALE PARTNERSHIPS
We love to collaborate with retail entrepreneurs. If you are interested in carrying ATELIER SAUCIER at your retail operation, please email us at [email protected] for more information on product offerings, order minimums, etc.
BORROW
You can find more information about our linen rental program in our BORROW FAQ. Please contact us at [email protected] for all rental inquiries and information regarding minimums, delivery zones, etc.